Al Yousuf Computers and Telecommunications
- NEC Infrontia Corporation
- NEC Philips
- Aspect Software
- Autonomy etalk
► Strong alliances with renowned international partners
► Single point of contact for diverse products and services
► Excellent after sales and support infrastructure
► Customer-driven and result-oriented approach
Al Yousuf Computer and Telecommunications L.L.C. (AYC&T) is a customer-driven and result-oriented company that specialises in telecommunication and information technology.
A leading provider of enterprise communications, contact center solutions and SOHO (small office, home office) telephony systems, we are committed to providing the best technologies and service propositions from a bouquet of prestigious brands.
Our strategic alliances with globally renowned organisations enables customers to access diverse solutions from us - directly - minus the time and effort required in identifying various technology partners. Furthermore, our dedicated after sales and support services include installation, maintenance, operational assistance, user training, service consultation, and feasibility studies.
With highly skilled resources, a keen and consultative approach, and superior support infrastructure, it is our aim to maintain fruitful and ongoing relationships with all our customers.
- IP Communication Systems
- Intelligent Hybrid Systems
- Enterprise Hybrid Communication Systems
- Enterprise Native IP Communication Systems
- Auto Dialling
- Call Center
- Workforce Optimisation
- Self Service
- Queue Management
- Quality Monitoring and Management
- Voice Mail and Voice Response Systems
- Call Billing
- Voice Logger
- Fax Server
- SMS Gateway
- Business Need Analysis
- Technology Evaluation
- Vendor Evaluation
- GAP Analysis
- System Integration
- Application Development
- Application Testing
- Third Party Application Auditing
- Site Maintenance Services
- Project Requirements Study
NEC Philips Unified Solutions (NEC Philips), a joint venture of NEC Corporation and Royal Philips Electronics, is a world leader with 50 years experience in providing communication systems, applications, networks and services.
NEC specialises in applications and services for small, medium and large enterprises in both the private and public sectors. Solutions incorporate the latest voice, data and video technologies over converged networks, utilising both desktop and mobile devices to enable real-time, collaborative working. Combined with the latest messaging, presence management and contact center applications, the solutions deliver increased productivity, ease of use and significantly improved customer satisfaction.
The Australian software development giant has a highly experienced in-house development team and is renowned for its high level R&D and innovation. The company is also famed for interacting closely with customers and end users to better understand market opportunities and needs.
AdvaTel is the market leader for call center queue management solutions and intelligent automatic diallers for transparent call routing. Its call center management software is available in 9 languages, and is distributed in almost 20 countries.
Aspect Software, Inc.
Founders of the contact center industry, Aspect is now the world's largest company solely focused on Internet Protocol (IP) and traditional voice based products and services for customer service, collections and sales and telemarketing business processes.
Every day, Aspect Software powers more than 125 million customer company interactions at thousands of in-house and outsourced contact centers around the globe, with an impressive line-up of automatic call distributors (ACDs), diallers, voice portals and computer telephony integration (CTI). Its contact center performance optimisation products provide workforce management, quality management, performance management and interaction optimisation applications, and its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution.
Headquartered in the US, Aspect’s operations span the globe.
Autonomy etalk solutions help organisations improve customer service and enhance customer-driven business strategies across the enterprise by providing the ability to capture, share and analyse the critical structured and unstructured data that flows through the contact center. It also enables Intelligent Contact Center through a unified, scalable, and centrally managed enterprise platform for multi-channel interaction analysis, real-time agent support, and contact center performance management.